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Luisa Came in chipped sadly and looking at it in person, the design looks mass produced instead of rustic and handmade.
We’re very sorry to hear your matcha bowl arrived chipped. We wish you had reached out to us directly so we could have helped right away — we always want our customers to enjoy their purchase in perfect condition.
To clarify, this item is crafted in Japan from porcelain and is not advertised as handmade or rustic. The design reflects traditional Japanese porcelain craftsmanship, which can appear more uniform than hand‑thrown pottery.
We appreciate your feedback and encourage you to contact us so we can assist further. Customer satisfaction is very important to us, and we’d like the chance to make this right.