If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. We’ll review the issue and offer a replacement, exchange, or refund when appropriate. Including a photo of the item and packaging helps us resolve things quickly.

Most unused, unopened items may be returned within 30-days of the original invoice date, provided they are in original packaging and condition.

Please note:

• Customers are responsible for return shipping costs.
• Items returned used, without original packaging, or missing accessories may be subject to a restocking fee.

To start a return:
Use the form below, or email cs@coffeepourlife.com with your order number and reason for return. Our team will guide you through the next steps.

For safety and customization reasons, the following items are not eligible for return:

• Food and beverage items (including packaged coffee and tea)
• Customized or personalized products
• Opened fragrance items (perfume or cologne)
• Final Sale items

Exception:
If any non-returnable item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll review and provide a replacement or refund when appropriate.